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Frequently
Asked Questions

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  • How do I book a service?
    Thank you for your interest in choosing Magic City Occasions for your special event! Booking a service with us is super simple. Head to our Packages tab or fill out our online inquiry form. Once your form is submitted, we will contact you via email to finalize your booking. Please keep in mind that a 50% non-refundable deposit is required to reserve your booking.
  • How far in advance do we need to book?
    We recommend booking at least one month in advance due to scheduling and possible permit requirements. If you have a special event, or special date, please book as soon as possible as we already have a lot of bookings for the remainder of the year. A minimum of 14 days notice is required for bookings and any booking with less than 14 day notice is subject to additional fees. We always try our best to schedule you, but sometimes it might not be possible. ​
  • How do I secure my date?
    To secure your date, please fill out the booking form on our contact page. We will email you our proposal and booking confirmation with your desired date, time, and instructions. You will need to sign our contract and pay half of the picnic price. Once that is completed your date/picnic is secured for the date!
  • What’s your cancellation policy?
    After you sign our services, and pay half of the picnic, we can reschedule you for another day, or for a future date, but we do not give refunds. Please let us know as soon as possible if your date no longer works, so we can give the opportunity to someone else.
  • What is the latest time you book picnics in the day?
    The latest time we book picnics are one hour before sunset, and all picnics end 15min after sunset. If you wish to extend your picnic later into nighttime please let us know in advance because some beaches and parks close at sunset. We need to plan for lighting, and a safe location.
  • Can we bring our own food?
    Yes, you are more than welcome to bring your own food and/or drinks to our picnics. We provide flat or sparkling water for all of our picnics as well as a fresh fruit platter. We just ask that you clean up after yourself of any food waste into the waste baskets provided or take any leftover food you brought back home with you. For additional food and beverage options we have add-ons that are available for you to choose from for an additional charge.
  • Can we leave before our picnic time ends?
    If you do need to leave before your picnic time is up, we do request at least a 30 minute notice. You are responsible for all picnic items until one of our team members arrives.
  • What happens if there is bad weather?
    We know the weather here in Florida can be unpredictable so if we need to reschedule your booking for weather related reasons, we will contact you in advance and discuss your options. There is no extra charge for rescheduling your picnic due to inclement weather. ​
  • What if I am running late?
    Please ensure that you arrive on time for your scheduled event. If you are running late we will wait for you to arrive, but please understand that this will cut into your picnic time and we will not be able to extend the finish time as we may have another booking afterwards.
  • Do I need a permit?
    Some areas may require a permit, however if a permit is required, we will handle the process so that all you will need to do is show up and have fun. ​
  • Do I need to clean up after the picnic?
    No, all you need to do is show up to your booking and enjoy! All we ask is put any waste food / trash into the waste baskets provided or take any leftover food you may have brought back home with you. Other than that, set up and clean-up will be handled by us so that you can just focus on having a wonderful time. ​
  • What locations can we have a picnic in?
    We have our favorite beaches and locations listed under the locations section. We cannot currently do any locations outside of Miami. We hope to soon be able to do so stay tuned to our social media!
  • Do we have to choose a park on your list?
    Yes, or if you'd like to recommend a location, simply put in a park you’d like us to do your picnic. We are open to new ones and suggestions as long as the location allows us to set up there.
  • Can we have a picnic in our backyard?
    Yes! Backyard picnics are the best way to really have privacy. Please let us know in the booking form if you would like a backyard picnics.
  • I want a secluded area, or private beach away from the crowds can you insure this?"
    We try our best to find a good location on the beach or in the park, but cannot guarantee that it will be completely secluded from other beach goers or people in general.
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